(4) Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort. Pre-arrival accommodation servicing will be carried out by the resort complex service teams. Resort complex pools may require swimmers to wear swim hats. Villa Plus reserves the right to terminate your booking, without liability, should we find out about any commercial use made of our holiday villas. First of all the Villa Plus rep blamed the insufficient number of cleaners and then the owner for not investing in the property, nothing was Villa Plus' fault. Special note: changes and errors sometimes occur. Here at Villa Plus, we handpick all our villas to ensure that everybody gets the holiday they want. Paytm brings you the easiest method to book your movie tickets online as we are providing you with different payment options. Where we are aware of specific local charges, we will display these against each property and these charges will be payable at check-in. Although this year was not as any of us would have planned, we hope you are able to enjoy the festive period with loved ones. (9) Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort. Furthermore, your Villa Representative must be informed of any additional people staying at the villa overnight and you may have extra charges incurred. You make your own choices on a villa holiday. Please note that at all times, the information on our website supersedes that in our brochure. We have no control over opening times and dates and accept no liability should any such facility be closed at any point during your stay. For for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. (d) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business. Join the Villa Plus Community Tell us how you would like us to contact you Simply enter your details and opt in for your preferred method below, then click the 'submit' button at the bottom of the page. Additionally, any accommodation sourced on a non-exclusive availability basis, may differ from our website images and the accommodation supplied. Should your party choose a smaller villa, further administration charges may also be incurred. Resort complexes will offer a range of additional services and facilities, all of which will be subject to availability. Please note: not all accommodation changes constitute a "significant" change and we do not compensate for minor changes. (g) Please note that we do not offer compensation resulting from activities of theft or accept any liabilities for such matters both in or around the villa or in the resort. Furthermore, Villa Plus reserves the right to terminate your booking, without liability, should we find out about any commercial use made of our holidays/villas without our permission. This will be added to your confirmation invoice and is payable with your holiday balance. Cancellation: We will not cancel your travel arrangements less than 12 weeks before your departure date except for reasons for force majeure or failure by you to pay the final balance. You must check the price of your chosen arrangements at the time of booking. Payment can be made using our online payment system, or alternatively you can request that one of our operations team contacts you to make payment over the telephone. The balance of the holiday price must be paid 12 weeks prior to departure or at the time of booking if within 12 weeks of departure. Miami Beach 718 properties. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Book with Confidence. We provide a selection of photos showing the interior and exterior of the accommodation featured, plus a range of photos of the complex and amenities / facilities available. We reserve the right to refuse your booking should we not be able to accommodate your request, or if the booking has already been confirmed, cancel the booking in which case our standard cancellation charges shall apply. After Britain’s 12 month arrangement with the EU ends on 31st December 2020, this position may change. Merry Christmas, from all of us at Villa Plus! Please visit our website for latest photography and most up to date property information. For the purposes of this clause “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes, or weather conditions which make it impossible to travel safely to the travel destination. Simply search, inquire & we will get … Accidents / Injuries / Illness in VP Resorts. We therefore reserve the right to change the particulars and prices shown in these web pages and in our printed brochure, in which case we will tell you before confirming your booking. (c) if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference between the original arrangements and the alternative arrangements. Pre-arrival accommodation servicing will be carried out by the resort complex service teams. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. We may cancel your holiday before this date. In some destinations, you may not be able to flush toilet paper and ask that you respect any such instructions. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation. You can pay through debit card, credit card, Paytm wallet, or UPI (UPI is only available with the Paytm app) How To Buy Movie Tickets On Paytm. By chance, Lindsay saw on a Villa Plus … If we make a major change or cancel, less than 83 days before departure, we will also pay compensation as detailed below: The compensation that we offer does not exclude you from claiming more if you are entitled to do so. They allow scam hotels to take your booking money then present you with hidden policies not mentioned before your booking and when you disagree they wont get your money back and they support the hotel. When making a booking please ensure that you have selected the 'villa suitability check' option during the booking process and one of our Travel Team will contact you to discuss your specific requirements. (6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business. If you accept our offer, we will then issue a confirmation invoice. Excellent . Cancellation charges are based on the total holiday costs. that since villa-only customers have chosen not to ‘utilise the benefit of Atol protection with a flight-inclusive package holiday,’ a cash refund wasn’t ‘appropriate’. (c) where we make a significant change and you accept those changed arrangements or you accept an offer or alternative arrangements; (d) where we have to cancel your arrangements as a result of your failure to make full payment on time. All local attractions are run by independent operators and can be booked with them. We provide financial security for flight inclusive Packages. You can also currently access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. Book your next Villa Plus holiday today at www.villaplus.com - It all adds up to amazing - ATOL Protected. Although we make every effort to ensure the accuracy of the information and prices at the time of publishing, regrettably errors do occasionally occur. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. The resort staff and teams must be given opportunity to resolve issues brought to their attention and an allowance made for them, to provide a resolution or rectify the problem. Important note: the information and prices shown on this website and in our brochure may have changed by the time you come to book your arrangements. Occasionally, resorts can experience water or electricity surges, or shortages and supplies may be temporarily unavailable without notice for varying periods of time. Insurance premiums and amendment charges are always non-refundable. Failure to provide us with the passport details prior to departure may result in delays receiving your final travel documentation. Las Vegas 565 properties. The resort staff and teams must be given opportunity to resolve issues brought to their attention and an allowance made for them, to provide a resolution or rectify the problem. Once you provide this passport information to us, our local destination resort team will pass these details to the local authorities on your behalf. If you would like to be kept up to date with all things Villa Plus by post, including being sent brochures, please enter your details below. Atlanta 920 properties. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or your credit card issuer where applicable). Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. Electrical supply may trip if too many appliances are used at the same time. Some resort facilities, such as shops, bars, restaurants, communal pools, water sports and water parks for example, may not operate at all times. To help us help you, please ask for a copy of our Checklist for Disabled or less mobile clients. If our supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of this element of your booking and you must also pay the administration charge listed in the section "amendments by you". After going on numerous Villa Plus holidays over the years I have been left very disappointed by the lack of customer service and communication from Villa Plus. It can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. We do not control such work and we do not receive advance notice of when it will begin. Where a carrier would not be obliged to make any payment to you for any reason under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. We reserve the right to refuse any bookings that we think will be a nuisance to the owner. ATTRACTION WORLD. Compensation: In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances: (a) If, where we make a significant change, you do not accept the changed arrangements and cancel your booking, (b) If we cancel your booking and no alternative arrangements are available, (c) (for significant changes) accepting the changed arrangements or, (d) accepting an offer of alternative arrangements from us, of a comparable standard to those originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference);or. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. You can ask for copies of these Conventions from our offices. All products on www.VillaPlus.com are not an offer by us but an invitation for you to make an offer to us and our suppliers. This shows you the protection that applies in the case of each holiday and travel service offered. VP Resorts Accommodation Complex Swimming Pools. If we are advised of this, then we will of course inform you as soon as possible, but we cannot be held liable in such circumstances. Villa Plus, its suppliers and agents cannot be held liable for any consequence of holding any commercial activity, event, excursion or any other arrangement organised by you and not arranged by Villa Plus, our agents or suppliers. Should you then wish to make a claim against us as a result of your illness or injury, you must provide us with details of both the local doctor whom you saw, and your GP, together with written authority for us to obtain a medical report from both of those doctors. Should your party choose a smaller villa, further administration charges may also be incurred. All telephone calls made or received by us may be recorded for training purposes. We will then contact you (prior to the general release on our website) to confirm the total price of the holiday. If, before departure, there is an insignificant change, we will do our best to inform you in advance although we are under no obligation to do so, nor are we obliged to pay compensation. Payment can be made using our online payment system, or alternatively you can request that one of our operations team contact you to make a payment over the telephone. Travel … And to begin with I understood the complexities of refunding the very many holidays that had been cancelled due to the ongoing … Please note that Section B does not apply to non-package bookings. There may however be occasions when an advertised facility is either modified or not available. Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. We can only provide general information about this. Compensation: In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances: It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. Any arrangements made by you (with or without our written approval) should be protected by you with adequate liability insurance and any other regulatory requirements or licenses. Please note that many holiday resort destinations have local siesta or residential noise pollution level regulations in force, between set hours. All such services and facilities may have additional charges, which will be payable direct to the resort complex. Solmar Villas 0800 7 999 888. Please note: not all accommodation changes constitute a "significant" change and we do not compensate for minor changes. (8) We accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible. Please visit our website for latest photography and most up to date property information. The upper limit on claims is £5,000 per person and £25,000 per booking form. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. These Booking Conditions, Health & Safety Information, Useful Information and where you book your holiday through our website, our Website Terms of Use, contained on our web site will form the basis of your agreement with Villa Plus Ltd Drover House, 16 Adelaide Street, St Albans, Hertfordshire, AL3 5BH ("we" or "us"). After booking, all of the property’s details, including telephone and address, are provided in your booking confirmation and your account. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. But that doesn’t mean you can’t still indulge your love of exploring the world. Where you provide this information directly to the airline yourself, other than entering APIS information, pre- booking seats or arranging extra baggage/carriage, any significant changes, such as a change of date, must be made through us, the principal operator. Charges may be incurred. We reserve the right to pass on these charges which will apply to the transport element of your Holiday. All facilities listed and offered in the resort are provided by them and they maintain sole responsibility for the quality standard and provision of these facilities, timings and staff. You are required to either take out our travel insurance or to arrange a policy that provides similar or greater cover. James Villa Holidays. We must also reserve the right to cancel confirmed bookings. 2730. Should you have a problem on your holiday, it is a condition of booking with us that you must report it to our local Villa Representative and the supplier of the service(s) in question, promptly. Similarly, name changes (including initial changes) can be treated by suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If we are unable to accept your booking or there is any reason why we are unable to process your booking we shall return your payment immediately. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your arrangements. Write to us: if you would rather put pen to paper, please write to us at the above address. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. 5 fun travel-themed activities to do at home. You will have the option to either pay the increased price or, if this is not acceptable to you, obtain an immediate refund. But what about booking a private villa instead? On receipt of the applicable deposit we will “hold” the requested villa ahead of the general release of availability. If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. Be the first to see new villas, destinations, promotions, competitions PLUS lots of holiday inspiration. If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the following options: (a) (for significant changes) accepting the changed arrangements; or, (b) accepting an offer of alternative arrangements, of a comparable or higher standard from us, if available (at no extra cost); or. Please check this information carefully. It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. The number of people staying at the villa must not exceed the maximum occupancy number as shown on our website. We have no liability to you for the actual provision of the arrangements, except in cases where it is proved that we have breached that duty and damage to you has been caused. If we can provide the villa and other booked travel services with us, no refunds will be paid if customers are unable to reach their holiday destination, or choose not to travel. Although we make every effort to ensure the information provide by us is accurate, all information has been provided by the specific resorts and therefore Villa Plus cannot take responsibility for any change to resort services that have not been notified to us. Bookings will incur a non-refundable charge called an Accidental Damage Waiver (ADW). Please see links for booking conditions, Health and Safety, Useful Information and Website Terms of Use, all of which comprise our terms; Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Villa Plus, its agents or the Supplier of the service, must be given the opportunity to resolve any issues brought to our attention and allowances be made by you for any local conditions regarding the reasonable amount of time taken to rectify the problem. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. Full details of these rights will be publicised at EU airports and will also be available from airlines. The Booking Conditions below apply for new bookings made on or after 23 October 2020. There may be a small additional charge for VAT. It is the lead passenger’s responsibility to ensure that all passport information has been provided to Villa Plus. Resort complexes will offer a range of bars and dining facilities, some of which will operate a dress code policy and we ask customers to check wth the individual property to ensure they are aware of these. If a particular facility offered in our villa is essential to the booking of your holiday, please ensure that we are made aware of this prior to you completing the booking confirmation pages. This is a separate requirement to the Advanced Passenger Passport ( API ) information which you will be asked to provide, if you have booked a flight with an airline, as part of your check-in process. (e) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. If any member of your booking party has medical or mobility considerations, you will need to contact the selected resort property direct with specific enquiries to ensure they will be suitable for your party’s requirements, as Villa Plus will not be liable should customers fail to declare any pre-existing medical conditions or requirements. Have received these details, you will surely find your dreaming villa for your own choices on rolling! 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