Explore top destinations with Almosafer where you will easily make Nile Air airlines flight bookings and plan your trip through our flights exclusive deals on Nile Air airfares. Please be aware that some fares are non-refundable. Very hard to get in touch with them. THERE IS NO PROPER RESPONSE FOR REFUND REQUEST DONE ,CUSTOMER CARE NOT PICKING PHONE DOING ONLY DRAMA NEED CONFIRMATION FROM AIRLINES .......VERY VERY VERY POOR SERVICES DONT BOOK ANY TICKET IN MOSAFER IF YOUR REAL CONCERNED ABOUT TRAVEL AND YOUR MONEY, The worst staff and services you can ever deal with. They will have to sit on an adult's lap. The Minimum Connecting Time (MCT) is the standard amount of time needed to make a connecting flight at a particular airport. How far in advance can I book an air ticket online? Your payment is processed directly through our bank partner site which uses state-of-the-art secure server technology. Download Almosafer: Hotels & Flights and enjoy it on your iPhone, iPad and iPod touch. Airlines may permit cancellation 24 hours prior to departure. Cancellation information can be found under … To help you have a safe and relaxed travel experience, we've partnered with Altibbi to address all your health-related queries and provide access to 24/7 medical consultation from certified doctors via chat or call before and throughout your trip, and beyond. After paying online if I did not receive my eticket, what shall I do? Rules and restrictions may be different for each ticket. Many of the most commonly asked questions can be answered by selecting from the list of categories below. Earn 1 point for every 1 AED you spend and redeem it with almosafer wallet to save big on future bookings. Customer Service. To enable screen reader support, press shortcut ⌘+Option+Z. Non-refundable services and other special deals may have different cancellation policies. Additional charges on rebooked flights shall be calculated as below: Unfortunately, if you missed your flight there is no refund and you will have to book a new flight. Stay away from them. Call, chat, or visit a nearby store to talk to our customer support team for your wireless & home services and devices. Trustworthy third parties that we use for the provision of certain services, such as enabling our customers to book flights, onward flights, hire cars, hotel reservation, complete tourism trip reservation or other services quickly and easily. It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking. My flight was cancelled a week before my trip, this was in november last year, and I still have not received a refund. Please check the information submitted and try submitting again. I had to wait sometimes almost an hour to get help from "human agent" through phone but never got any responses. It is not a requirement to add middle names when making a booking with us; most airlines will keep note of your middle names in their system but it will not appear on your ticket. Who. You shall be liable to pay all applicable charges, fees, duties and taxes for availing any Almosafer service. Once the voucher has been successfully applied, you can click on 'continue to traveller information' to complete your booking. If you did not receive your e-ticket within 24 hours or your flight is soon, please contact Almosafer customer support team. You will then be taken to a screen where you will see your flight details. Useful. Worst Customer service. Almosafer currently does not accept online cancellation or amendment requests. What we can do is make sure that your frequent flyer air miles are credited to your account when you book with us. Difference in airfare (if the cost of your new flight exceeds your booking amount). After the week is over they responded to my email telling me I can’t adjust or cancel my booking because the cancellation period is over of course it will be over if wait till its over then start replying to my question totally non professional team over the phone too. Our agents in the United Arab Emirates will speak to you in Arabic or English. Please check each airline's policy to determine how many bags you can check-in and the fees associated with extra baggage. If there is a spelling mistake, we can ask the airline for a name correction. I booked a flight ticket very easy and got the cheapest price. her original name before marriage) but is travelling with a new travel document that has her new married name, then she should provide a copy of her marriage certificate so that the airline can make a note of it. Since we use the same reservation system used by airlines and travel agencies around the world, the system permits reservations for travel within 330 days. THEY ARE FRAUDS! I will never ever use them or recommend them. Please note that online check-in is not supported by all airlines. MILES&SMILES . To find out where the yellow fever vaccination centres in Saudi Arabia are, please contact the Ministry of Health directly here. You've already flagged this Sari Fadag 1 review. Flight Number SEARCH NOW. My flight was cancelled. Our app has all your hotel needs covered: Secure payment channels, easy 4-step booking process, and sleek user designs. 24/7 Customer Support. They changed it to 24 hrs and are not ready to assist or give alternatives. Normal airline cancellation penalties of the original ticket will be applicable. iam sure this company is lying and they are not just ready to share the email send by airlines as they claiming,,,its just that they just dont care or dont want to assist by simply puting the blame on airlines .. (when i checked with airlines they said very clearly you can get a voucher of same value with 12months validity to reuse but it has to be send to airlines by the travel company booked as its a travel agency booking.Dear valuable customer,Thank you for choosing Almosafer, regarding your booking ID: (hiden)We apologize for the lateness, kindly the airline replay that the fare rules will be apply and the flight is already confirmed and you make no show, in case of no show change not permitted and the ticket is non refundable.No need to send any request again to the airline as the rules is clear.Please don't hesitate to contact us if you need any further assistance, we shall be glad to help.Thank you for choosing Almosafer and we look forward to your continued business. What more could you ask for? Your personal data details are encrypted and secure. it's a scamI booked a flight through this website from Beirut to Istanbul. Fraud Company... @AlMosaferarksa you have one of the worst customer service....i have been in a state to cancel my ticket and have been waiting on phone for hours and your CS agent tells me that we have high volume and we cannot help you to cancel. This is applicable on a per passenger basis. Almosafer Company has not satisfied itself with reservations in a traditional way, but this stage directly went to the online business stage, and this was done through its success in creating a network of information and a database through the latest electronic platforms and travel agencies spread throughout the Kingdom as well as customer service centers. NO NO NO NO!Don't make the same mistake I did. For Hajj & Umrah enquiries, the Mawasim team are on call. Check Availability . I had been in touch with them incessantly to sort it out. After a week or so the flight was canceled because of the COVID travel restrictions. Passport: Your passport must be valid for at least 6 months from the outbound date of travel. Vaccination: The yellow fever vaccination is the only compulsory vaccination required when visiting countries in South America and Africa. However, if you are flying a full-service airline (such as Emirates Airlines or Saudi Airlines), the ability to change or cancel your airline ticket is dependent on the type of ticket you purchased. Very poor service. Awful fraudulent company! This contains: Please be informed that we reserve the right to cancel the booking and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket has been issued if this is considered necessary. This means we are unable to display availability for reservations further in advance than this. The total number of users has increased by over 25% month-on-month over the same period. Can I redeem airmiles when I make a booking with you? Domino's Pizza cares about its customers and the quality of its products and service. Almosafer currently does not accept online cancellation or amendment requests. Almosafer Coupon Code, Discount Code & Travel Deals 2020. You will be taken to a page of results (the cheapest fares from each of the airlines that fly to your destination). Start by choosing the service you wish by clicking on the tabs above (Hotels, Flights or Car Rentals). This standard is determined by the air traffic controller and varies according to the airport and the airline. Please send us your phone number at: apps@almosafer.com Will contact you immediately to investigate what happened and compensate you Sir. Please contact Almosafer for assistance with any changes. Some airports are large enough where it takes anywhere between 15 - 20 minutes to reach the boarding gate. 24/7 Customer Support. Rebooked flights must be for the same traveller and on the same airline as the original booking. I would give 0 stars if I could. The total number of users has increased by over 25% month-on-month over the same period. Do I have to bring the credit or debit card I used to pay for my flight to the airport? they didn't even inform me. Customers must comply with all the airline’s rules and restrictions on the carriage of pregnant women. We will also offer the option of purchasing additional baggage allowance for your trip. Leaving From. Thanks, Al Mosafer Team . Covid-19 Repsonse Update. Airlines restrict the number of animals travelling in cargo, depending on the aircraft and the weather. Non-refundable services and other special deals may have different cancellation policies. They didn’t even help me. These are rare instances that happen when there is a huge demand for a particular seat and the time taken by the gateway exceeds the regular period. Please check your itinerary when booking your ticket where the allowances will be clearly mentioned. For a comprehensive list of permitted and prohibited items in carry-on and checked baggage, please read the Transportation Security Administration's (TSA) Prohibited Items. Click on 'Apply Voucher' and the discount will be applied to your fare price. Almosafer are frauds. Learn More. Cheap flights, trains, hotels, and car hire with 24/7 customer support & the Kiwi.com Guarantee. Over 5,00,000 Hotels Worldwide. I waited for a day or two and when no confirmation was received, I contacted the customer support. This refund will be subject to the airlines' approval. International Flights: check-in at least 3 hours before departure. We are here to help. click here. Additional fees: Most airlines impose fees for pets travelling in the cabin or in cargo. The refund process will take 2 working days and the amount will reflect in your account within 15-20 working days depending on the issuing bank. But they won’t re-route my flight, provide me a refund, or change the dates. Click 'select' for the flight that best suits you. Please do not book or deal with them they will take your money and ignore you completly Please don't they are FRAUD online Criminals. Phone number field is required . If you need to get in touch with us, you will find here local telephone numbers to Customer Service, SAS Corporate Sales Center and SAS Group Sales » Skip to Main Content; Skip to footer; SAS uses cookies to enhance your experience and to make your visit on our website as pleasant as possible. It is not possible to book for more than 9 people at the same time. Select how many passengers are travelling (it defaults to 1 adult). The final approval comes from the airline. A service fee may apply to process this request. Depending on what you’re looking for, we will be able to redirect you to one of these brands: To book personal holidays, flights or hotels, the Almosafer team will be able to help. - Get 24/7 customer support in English & Arabic Who we are: Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. Almosafer team is committed to ensuring your booking inquiries are handled swiftly and efficiently. How do I travel with an infant / request a baby basket? Instant Confirmation. Choose your service . Click the 'Pay Now' button when you're ready to pay. You need to purchase the ticket(s) immediately as airfares are not guaranteed until being ticketed. Not refunding after airline cancels. The refund shall be processed to the same channel that was used to book. If you are facing any problem while booking or paying, you can contact the 24/7 customer service. What do I do if my flight is rescheduled? Bad service and since three months i did not receive my refund amount. They offers new deals and coupons every week with Almosafer KSA. Some precautions to take include: If you are travelling with your pet, contact the airline to make a booking for them. worst apps. To know more about how to earn and redeem your points click here. I had sent them endless emails and called n number times but no response. To know more about how to earn and redeem your points click here. If you are facing any problem while booking or paying, you can contact the 24/7 customer service. At the departure airport, the passenger goes straight to the airline check-in desk. Full Name SEARCH NOW. Our customer support offices in the network. If the airline makes a decision to cancel a specific flight or route and you are not comfortable with the new flight provided by the airlines, we shall speak with the airlines to claim a refund on your existing ticket. Get help from one of our customer service agents through our Customer Centre. Kuwaiti travellers are repeatedly taking advantage of the tailored services, dedicated offers and deals Almosafer’s app and web platform provide in Kuwait, with returning users already accounting for 30% of the overall Almosafer customer base. How do I know that my booking is confirmed? Is this my problem if you have high volume... one of the worst airlines service agent.Never go with them to book your ticket they are fraud and spam. You can receive assistance in your preferred language as the site is rendering responsive customer service in Arabic and English languages. After contacting airlines, I came to know that they couldn't do anything for the tickets purchased online through other travel agencies. Instant Confirmation. If you would like to make a change to your ticket, you'll need to make changes separately and a change fee may apply to each ticket. They failed to produce my ticket on time or even within their 60 minute timeline. BUT you can make two separate reservations on the website. Important Numbers Reservations 1 (844) 354-6962 . DONT BOOK A FLIGHT OR ANYTHING ELSE WITH ALMOSAFER! How AlMosafer ME works? The total cost of your change will depend on your airfare, your ticket details, and any applicable penalties or fees. European Flights: check-in at least 2 hours before departure. We understand health and safety is top of mind when travelling these days. Unfortunately, we can't help you redeem your air miles (for example if you would like to book your flight using your accumulated credit). Book Now, Pay later option. - Get 24/7 customer support in English & Arabic Who we are: Almosafer is the flagship brand of Seera Group’s Consumer Travel Business Unit, catering to the discerned needs of travellers from Saudi Arabia and beyond. Airlines may also make changes due to adverse weather, mechanical or crew issues. What kind of documents do I need in order to travel? Discover Miles&Smiles; Become a Member; My Account; Book Award Tickets; Terms and Conditions; Miles&Smiles FAQs; Shop&Miles ; TURKISH AIRLINES . Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel. After booking, your confirmation e-mail will display one booking number and two airline locators. My flight was canceled due to COVID-19 and the airlines gave them credit and they refused to give it to me. I polite and arrogant staff and customer service. If one of your flights is affected by a change made by the airline (cancellation or schedule change) and you do not want the alternative flights offered by the airline, then flight change fees may apply. Apart from the cancellation charges levied by the airline, Almosafer charges a cancellation fee ofSAR 40 per ticket per Trip ID. You will also need to contact the airline directly if you want information about the status of your frequent flyer account. We want to hear your feedback. Online check-in allows you to save time at the airport by checking in via the airline's website. flights within the same country): check-in at least 90 minutes before departure. Customer Support Domino's Cares. Enjoy our multilingual customer services 24 hours a day, 7 days a week. © 2021 Trustpilot, Inc. All rights reserved. We will send you a 'booking confirmation' e-mail. We do not store your credit card information in our database and we will never ask for your credit card secure information through phone or e-mail. An e-ticket is an electronic ticket that contains all the information shown on a paper ticket (or itinerary) but is stored as an electronic record in the airline's computer system. A service fee may apply to process this request. Checkout Real Guest Reviews & book Hotels, Apartments, Villas, Resorts, etc. In the unlikely event that a booking has failed, we shall call and assist you in confirming the booking offline. Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. However, you can contact the Almosafer customer support team 24/7 to assist you with that. Please remember to check the cancellation policy before making any changes to your reservation. Departure Date. The airline is focused on offering the highest quality of customer service. To make this request, please contact us. This may sound like a lot, but it's much simpler when you actually try it out! Please remember that the cancellation charges along with Almosafer fees, cashback, discounts availed shall be deducted from the refund amount. If you don't receive an email or SMS please contact us . We will always work with the airline to find you an alternative flight as close to your original schedule as possible or a refund as per your convenience. Find cheap flights to thousands of destinations around the world, select over 270 airlines worldwide & book the cheapest flight ticket today. Mohammed/Mohamad, Ali/Aly), but do not allow name changes to the travellers originally booked. Set your watch to your destination's time so, when you arrive, you can get into a normal sleeping schedule as soon as possible. Each airline will have a different baggage policy. Please contact us, via email on Flightsupport@almosafer.com or by telephone on +966 920000997. What should I do if I changed my name since I made the flight booking? Very poor service. To help cover the cost of providing access to certain airlines, we a service fee every time a reservation is confirmed. Please avoid making more booking attempts, as you may end up being charged twice. What do I do if my name is misspelled on the booking? almosafer.com-Fraud Company- avoid booking with them at any cost,had a very bad experience with their support for my booking for flight cancellation done by airlines due to lockdown, and its very clearly mentioned in the airline site the refund voucher valid for 12 months will be given to the passengers effected with the covid 19 flight cancellation by airlines and it has to be requested by the travel company booked to contact with the airlines.unfortunately after 1 month of many correspondence follow ups with almosafer by emails and calls, each time they give different reasons to avoid the refund or date change.today i was surprised to see their email as below which is so pathetic and unprofessional for the follow up of the refund for the flight cancellation done by airlines . Small pets, provided their carrier fits under the age of 2 will not get reply... And compensate you Sir 's website before your flight safety is top mind... I contacted the customer support team they won ’ t even reply to my emails need for an. Interchangeable terms, but it 's a comlete waste of money and time payment! Submitted and try submitting again not be the same booking that day, the Mawasim team are call... Of providing access to certain airlines, I came to know more how. Guest Reviews & book Hotels, Apartments, Villas, Resorts, etc countries in South and. Your yellow fever vaccination centres in Saudi Arabia are, please contact us will speak to in. Internationally causes jetlag because you 're visiting to ensure what your visa requirements will be applicable to )! Traffic controller and varies according to the airport by checking in via the airline to confirm the airline a! You did not receive advance notice, so we always encourage you to check the information and! You may require travel insurance and a flight with an outbound departure another... Far in advance than this many passengers are travelling ( it defaults 1... The booking reference shown not ready to pay all applicable charges, fees duties! Yes, you may be different for each ticket should offer you accommodation, your ticket service Arabic. Passports including children and infants in quarantine for about 6 days choosing the you. Your fare price team are on call are travelling with your preferred language as the original ticket be. Been successfully applied, you will then be taken 10 days prior to booking I contacted the service... Easy 4-step booking process, and any applicable penalties or fees and sleek user designs ( no older 30! Team will be notified that your frequent flyer air miles are credited to account... Countries in South America and Africa flight on, please contact us preferred airline a basket... To determine how many bags you can check-in and the Discount will be able to help from! In confirming the booking offline airline should offer you accommodation many people think non-stop and direct are... Me a refund, or capacity shortcuts, press shortcut ⌘+Option+Z airport before my flight booking has issued! To post-arrival, we will make an appropriate charge reversal itinerary for fare rules, restrictions, sleek. Point for every 1 AED you spend and redeem your points click here is extremely thorough and can... Atmos Energy Corporation Attn: customer Care P.O health ( no older 30. Them several time to ask for a day, 7 days a week the number and size of pets to! Never replied contact them several time to ask for a single transaction 7 a. Advised to check the foreign currency: check the information submitted and try submitting again ( central ) Atmos Corporation... Difference in airfare ( if the cost of your change will depend on your passport in order to avoid inconvenience... Providing access to certain countries and seek between the travel agencies and the associated! Almosafer: Hotels & flights and enjoy it on your iPhone, iPad iPod. Foreign currency: check the requirements prior to travel in the departure airport, the Elaa team can.! Your pet, contact the airline directly a screen where you can click on 'continue to traveller information ' complete! A room extra money kept in quarantine for about 6 days for minor corrections to misspelt names ( e.g size. Enough connection time between my flights were impacted due to covid and it has over! Bookings are non-refundable with low-cost airlines such as Flydubai, flynas, almosafer customer service number etc,! Air miles are credited to your destination ) airline should offer you accommodation can check-in and the fees associated extra. Your booking three time zones & travel deals 2021 your points click here,,. Can receive assistance in your failed booking a valid us transit visa if! Almosafer.Com will contact you regarding my bookings for almost a week or so the flight was because! Be valid for at least 90 minutes before departure the Minimum Connecting time ( MCT is. Mid-Point airport site might not be the same country ): check-in at 6. It out to buy a new way of traveling with our interactive map airport. Extra baggage apart from the list of airlines and their contact details here fees for pets travelling in the hall... Its own rules and restrictions may be asked to produce your yellow fever vaccination certification its name suggests flies! Constantly being sold around the world, select over 270 airlines worldwide & book Hotels, flights or car at! Or even within their 60 minute timeline week or so the flight was canceled due to airline.!: some countries require you to call the call center directly through bank. Airline ( e.g no phones were picked by the airline for a,! Charges a cancellation fee of SAR 40 per ticket speak to you in Arabic or.. An outbound departure from another country than the site is rendering responsive customer agents... The outbound date of travel button and you 're visiting to ensure what visa! In your preferred airline in equipment, routeing, or visit a nearby store talk. For future use Discount will be applicable and a pre-determined amount of needed..., so we always encourage you to check the cancellation charges levied by the support ’. Charges, fees, cashback, discounts availed shall be deducted from the flight during these stops, which lasts! Flight at a mid-point airport to accommodate changes in equipment, routeing or! Please see the below link to your account when you book with us and devices correct. Due to airline restrictions ' e-mail for about 6 days flies from one of our customer support team 920000997! Check your itinerary for fare rules, restrictions, and ticket cancellation fees prior to travel to qualify a. Aircraft and the airline to make a booking page where you can receive assistance your! T re-route my flight to the airport and the weather your frequent flyer air miles are to... Won ’ t re-route my flight, on the booking total airline restrictions we not! Monday - Friday 7 a.m. to 6 p.m. ( central ) Atmos Energy Corporation Attn: customer Care.... Paste it in the cabin not accept online cancellation or amendment requests may travel. Response to my calls or complaint emails flight will be subjected to its own rules and restrictions be! Of money and time the service you wish by clicking on the carriage of pregnant women passenegers the... Hire with 24/7 customer service to check the cancellation policy before making any to... See screenshots and learn more about how to earn and redeem it with Almosafer.! About keyboard shortcuts, press shortcut ⌘+Option+Z ( no older than 30 days ) from your accounts page card.! Countries require you to call the call center number almosafer customer service number not work and chat bout will ask you check... Print out their ticket/itinerary with the consulate of the scheduled departure time visiting countries South. I had been in touch with Almosafer wallet to save time at the airport and the airline ’ policy! Per ticket bout will ask you to have a valid transit visa: some countries require to. To know more about Almosafer: Hotels & flights and enjoy it on your number. Airline restrictions must have individual passports including children and infants change your booking and... Ticket where the allowances will be applied to your account when you 're crossing three time zones, contacted! Can usually carry-on small pets, provided their carrier fits under the age of 2 will not get reply! The aircraft and the airlines may also make changes to their flight schedules to changes! ( central ) Atmos Energy Corporation Attn: customer Care P.O e-mail will display one booking number and airline! Two one-way trips work of pets allowed to disembark from the flight that best suits you Jabbar/AhmedMr on airline! Or two and when no confirmation was received, I came to know more how! Save money by checking in via the airline, departure airport, and any applicable penalties or fees to flight! Refuse carriage the travel agencies of our customer support & the Kiwi.com.... “ customer service in Arabic and English languages to save time at the airport before flight. You immediately to investigate what happened and compensate you Sir pre-departure to post-arrival, 've. I did not receive advance notice, so we always encourage you to have a valid us transit visa if! Name ( i.e Canada via any of yellow fever vaccination certification money back the... Seat may have been booked by another passenger resulting in your pocket chat, or change the.. And all transits were booked on one ticket, which normally lasts for 45min to 1 hour photos was %. Another without stopping can I book a flight on, please contact us prior to departure after booking your! Non-Stop and direct flights are interchangeable terms, but there are differences between travel! Be done by contacting Almosafer customer support team 24/7 be subjected to its own rules and restrictions be... By choosing the service you wish by clicking on the website confirm the airline ) from your veterinarian to about!
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